OVERSEAS HELP CENTER & FREQUENTLY ASKED QUESTIONS

📌 AM GRAPHICS — OVERSEAS FAQ & HELP CENTER

WELCOME TO OUR OFFICIAL FREQUENTLY ASKED QUESTIONS. HERE YOU WILL FIND EVERYTHING YOU NEED TO KNOW ABOUT OUR BESPOKE PRODUCTION, QUALITY STANDARDS, AND INTERNATIONAL SHIPPING DIRECT FROM RIO DE JANEIRO TO THE UNITED STATES, CANADA, AND WORLDWIDE. OUR COMMITMENT IS TO DELIVER OPERATIONAL SAFETY, PEACE OF MIND, AND AN UNFORGETTABLE EXPERIENCE FOR YOUR CELEBRATION.

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01. QUESTION: I ALREADY HAVE MY LAYOUT/DESIGN!
R: We analyze your files to ensure technical printing compatibility, color balance, and sharp, high-definition results before starting production.

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02. QUESTION: I DON'T HAVE A DESIGN YET.
R: You can select layouts from our official Instagram showcase or define your custom color palette and details directly with our design team.

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03. QUESTION: CAN I USE THE ART FROM MY DIGITAL INVITATION?
R: We evaluate image resolution to ensure high-definition printing without quality loss on physical products.

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04. QUESTION: WHY THE WHITE BACKGROUND PREFERENCE?
R: White foundations guarantee maximum color accuracy, crisp details, and clean finishing across paper and fabric substrates.

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05. QUESTION: DO YOU FIX LOW-RESOLUTION LOGOS?
R: Minor vector adjustments and optimization are complimentary. Complete logo redesigns are available as a dedicated technical service.

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06. QUESTION: WHY UNCOATED BOOK/OFFSET PAPER FOR BAGS?
R: Known in the US market as Uncoated Book/Text Paper (Offset paper in Brazil), it delivers the best cost-benefit ratio, high structural durability, and superior color fidelity compared to traditional Kraft paper.

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07. QUESTION: ARE THE GIFT BAGS TRULY DURABLE AND HOW MUCH WEIGHT CAN THEY HOLD?
R: Yes! Our gift bags featuring satin ribbon, grosgrain, or twisted cord handles are built with reinforced metal eyelets (grommets) around the handle punch holes, securely carrying substantial weight up to 3kg / 6.6lbs. For die-cut handle bags (die-cut / punch-hole style), load capacity is strictly calibrated for lightweight event kit items, such as flip-flops, tumblers, and traditional party favors within the bag's volume limits.

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08. QUESTION: WHAT HANDLE OPTIONS ARE AVAILABLE ACROSS YOUR BAG COLLECTIONS?
R: We offer various bag models across our website catalog and event packs. Handle choices include premium Satin Ribbon, Grosgrain, or Twisted Cord (all featuring metal eyelet reinforcements) as well as Die-Cut handles, depending on the specific kit design and collection.

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09. QUESTION: HOW SHOULD I STORE CUSTOM ITEMS?
R: Keep items in a dry, elevated space away from humidity, direct sunlight, or dust prior to your event date.

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10. QUESTION: WHAT IS YOUR ACTUAL PRODUCTION AND SHIPPING TIMELINE?
R: Production timeline evaluation begins from the order date and formal agreement confirmation, comparing our current factory queue against your specific event date. During your initial consultation, we provide an estimated target dispatch date. To guarantee full peace of mind, your formal contract establishes TWO binding dispatch dates: a primary target date and a secondary safety deadline (typically one week later). While the primary target is our main goal, the final safety deadline is strictly and legally guaranteed by our digital agreement.

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11. QUESTION: HOW DOES CLIENT SUPPORT AND TIME ZONE DIFFERENCES WORK?
R: Our factory operations and client support run on a 24-hour continuous workflow specifically designed to accommodate international time zones without friction. You can reach out to us at any time via our WhatsApp Export Desk, Instagram Direct, Email, or Live Chat on our website.

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12. QUESTION: MY EVENT DATE IS VERY CLOSE. CAN YOU SPEED UP PRODUCTION WITH A RUSH ORDER FEE?
R: For the export market, we strictly prioritize the safety and smooth execution of every order. For this reason, WE DO NOT CHARGE RUSH FEES NOR ACCEPT ORDERS WITH TIGHT DEADLINES. We exclusively accept orders with ample timeframe buffers, ensuring your production moves seamlessly through factory quality checks and international logistics without stress or anxiety.

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13. QUESTION: WILL COLORS MATCH MY PHONE SCREEN EXACTLY?
R: RGB mobile screens differ from physical CMYK/sublimation materials. We calibrate for precise match across substrates.

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14. QUESTION: DO BAGS ARRIVE DAMAGED DURING SHIPPING?
R: No. Items are strategically packaged and reinforced for overseas transport protection.

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15. QUESTION: HOW DOES THE ALL-INCLUSIVE FREIGHT WORK?
R: Our custom event packages feature ALL-INCLUSIVE SHIPPING. The price per kit includes express international freight directly to your address with zero hidden fees at checkout.

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16. QUESTION: CAN I PERSONALIZE INDIVIDUAL NAMES ON EVERY ITEM IN MY KIT?
R: To maintain visual harmony across your event, all core kit items (paper bags, flip-flops, tumblers, acrylic cups, tags, and ecobags) are produced using a Single Master Visual Identity layout. Individual name customization is exclusively offered for pouches/necessaires: up to 20 individual names per batch are complimentary (ideal for bridesmaids or VIP guests). From the 21st individualized pouch onward, an additional custom design development fee applies per name.

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17. QUESTION: WHAT ARE THE PAYMENT OPTIONS?
R: We provide safe, fee-free payment methods for our clients. You can complete local bank transfers (ACH/Wire in the US or EFT/Wire in Canada) directly to our dedicated corporate bank accounts in the United States and Canada, held under our business name Gráfica AM. This allows you to pay locally in your native currency (USD or CAD) as a seamless domestic transaction. If you wish to inquire about other payment methods, simply indicate your preference during consultation.

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18. QUESTION: WHEN DOES PRODUCTION START?
R: Production is initiated with immediate insertion into our factory manufacturing queue once formal digital layout approval and payment confirmation are completed. The timeline strictly adheres to the schedule formalized in your digital agreement, which establishes the primary dispatch target as our core goal and the secondary safety deadline as the guaranteed contract limit (as detailed in Question 10).

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19. QUESTION: IS THERE A FORMAL AGREEMENT/CONTRACT AND HOW DOES THE ORDER FLOW WORK?
R: Yes. Our order flow is structured across clear email steps:
- First Email: You receive our formal commercial proposal detailing your kit scope.
- Second Email: Upon proposal approval, we issue a second email containing the finalized Digital Artwork Proof, Binding Contract, and selected payment instructions. This contract incorporates full corporate details, client shipping address, technical specifications, and the two guaranteed dispatch dates (as detailed in Questions 10 and 18). You may reply to this email to attach payment receipts or convey additional order preferences.
- Third Email: Upon payment confirmation, we send a third official confirmation email acknowledging funds received and confirming immediate insertion of your order into our factory production queue.
Once manufacturing is complete, you receive high-resolution photo/video showcases and tracking details prior to international dispatch.

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20. QUESTION: HOW DO CUSTOM EVENT PACKS WORK?
R: We group items (flip-flops, tumblers, pouches, bags) in pre-sized quantity tiers to ensure full product compatibility and streamlined international shipping.

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21. QUESTION: DO YOU SHIP DIRECTLY TO THE US AND GLOBALLY?
R: Yes. We export direct from our factory in Rio de Janeiro to the US, Canada, Europe, and worldwide via international express couriers.

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22. QUESTION: WHAT ARE THE APPLICABLE TAXES FOR DESTINATION COUNTRIES?
R: Import duties and local taxes (if applicable) are determined by destination authorities and paid by the recipient upon arrival. Questions regarding estimated import tax averages to be charged at final delivery can be requested during customer service consultation, prior to ordering, or during the pre-contract stage.

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23. QUESTION: HOW CAN I GET IN TOUCH FOR ADDITIONAL HELP OR A CUSTOM QUOTE?
R: Our team is ready to assist you! You can reach out directly through our Live Chat on the site, WhatsApp Export Desk, Instagram Direct, or via Email. We will be delighted to help you build the perfect bespoke kits for your celebration!

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24. QUESTION: HOW DOES THE LAYOUT APPROVAL PROCESS, CONTRACT, AND PAYMENT WORK TOGETHER?
R: As a standard policy of our export operations, NO PAYMENT IS EVER HANDLED IN ISOLATION OR PRIOR TO ARTWORK REVIEW. The approval process works as a unified action: following your commercial proposal, we issue an email containing the Artwork for Approval, the Binding Contract, and instructions for your selected payment method. If you request layout adjustments, a new email is issued re-sending the complete updated package (revised artwork + contract + payment terms), repeating the cycle until your complete satisfaction. EXECUTING PAYMENT ACTS AS THE SINGLE FORMAL ACTION THAT SIMULTANEOUSLY APPROVES THE ARTWORK, VALIDATES AGREEMENT TO THE CONTRACT, AND CONFIRMS IMMEDIATE INSERTION OF YOUR ORDER INTO OUR ACTIVE MANUFACTURING QUEUE.

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25. QUESTION: CAN I REQUEST PHYSICAL SAMPLES BEFORE PLACING A FULL BATCH ORDER?
R: As we work exclusively with custom bespoke goods, we do not send individual physical samples. Instead, we provide high-fidelity digital visual proofs and video production showcases.

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26. QUESTION: HOW DO I CHOOSE THE RIGHT FLIP-FLOP SIZING FOR US/CANADA GUESTS?
R: When reviewing item details on our website, WhatsApp catalog, or email proposal, you receive full technical specs with sole measurements displayed in INCHES, CENTIMETERS, and STANDARD LOCAL SIZING. You can easily compare sole lengths with a measuring tape for complete accuracy when selecting your batch sizing.

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27. QUESTION: WHAT DOES ALL-INCLUSIVE SHIPPING COVER AND HOW ARE COSTS STRUCTURED?
R: ALL-INCLUSIVE SHIPPING GUARANTEES TOTAL CLARITY. The price quoted for your package includes express door-to-door international freight with ZERO HIDDEN SHIPPING SURCHARGES AT CHECKOUT. As detailed in Question 22, destination import duties/taxes (if applicable) are assessed under discretionary customs regulations and remain the recipient's responsibility upon delivery, keeping the process transparent and straightforward.

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28. QUESTION: HOW ARE PRODUCTS PACKAGED AND PROTECTED FOR OVERSEAS TRANSIT?
R: All products are strategically packaged under rigorous export protection standards to guarantee complete integrity from Rio de Janeiro straight to your address in the US or Canada. All flip-flops are clearly identified and packaged with their corresponding size numbers, as are their matching flip-flop pouches/necessaires. Other kit items (paper bags, ecobags, tumblers, and acrylic cups) receive strategic placement with tailored reinforcements to prevent creases, pressure points, or transit damage. We utilize high-density corrugated export boxes built to withstand air freight handling and final courier delivery. Upon unboxing at your venue, everything is pristine, clearly labeled by size, and ready for effortless distribution.

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29. QUESTION: WHAT IF I NEED TO ADD MORE UNITS TO MY BATCH BEFORE PRODUCTION?
R: To maintain international shipping safety and export efficiency, we work strictly with CLOSED PRE-SET BATCHES. If you need a larger quantity, you can select our BASE TIER BATCH, our INTERMEDIATE TIER BATCH (which incorporates an additional 50% volume boost), or order a SECOND FULL PRE-SET BATCH, which will be produced and shipped in its own individual export carton. If you wish to adjust your volume tier prior to artwork approval and payment confirmation in the second email, we simply update your commercial proposal to align with your chosen batch scale.

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30. QUESTION: DO I RECEIVE PHOTO OR VIDEO SHOWCASES OF MY FINISHED KIT BEFORE DISPATCH?
R: Yes. Upon manufacturing completion and prior to sealing export cartons, our production team provides high-resolution photos and video showcases displaying the final print quality, colors, and craftsmanship of your finished batch.

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31. QUESTION: I DISCOVERED YOUR COMPANY VIA RECOMMENDATION OR YOUR BRAZILIAN INSTAGRAM! HOW DOES YOUR EXPORT DIVISION AND ENGLISH CLIENT SUPPORT WORK?
R: Our company operates through two specialized branches: our Domestic Division and our dedicated EXPORT DIVISION. The Export Division was specifically structured to serve international and English-speaking clients seamlessly. Even if you found us through our main domestic Instagram or word-of-mouth, you can visit our dedicated Export Instagram for a full English experience. All customer support, whether via Instagram Direct, WhatsApp Export Desk, Website Live Chat, or Email, is conducted natively in English for your total comfort and convenience throughout your entire journey.

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HAVING ADDITIONAL QUESTIONS OR NEED A CUSTOM BESPOKE QUOTE? OUR TEAM IS READY TO ASSIST YOU! REACH OUT TO US DIRECTLY THROUGH OUR LIVE CHAT, WHATSAPP EXPORT DESK, INSTAGRAM DIRECT, OR EMAIL. WE WILL BE DELIGHTED TO HELP YOU CREATE UNFORGETTABLE KITS FOR YOUR SPECIAL EVENT!