Política de Reembolso

CUSTOM ORDER & REFUND POLICY

All products sold by Gráfica AM are 100% custom-made to order according to client specifications and approved digital proofs. Due to the personalized nature of our manufacturing process, custom orders cannot be canceled, refunded, or returned once the design/artwork is officially approved and production begins.

TRANSIT DAMAGE & LOSS CLAIM PROTOCOL:

Every shipment leaving our facility is thoroughly inspected, recorded, and covered by international transit insurance. In the event of alleged transit damage:

1. Unboxing Video Requirement: Clients must provide an unedited unboxing video and clear, individual close-up photographs showing each damaged item within 5 business days of delivery.

2. Proportional Remedies: Refunds or replacements are strictly limited to the specific, individually proven damaged items, and do not apply to the undamaged portion of the order.

3. Insurance Investigation: All damage claims are formally submitted to our international cargo insurance provider for technical audit. The insurer will review factory dispatch logs, packaging integrity, and transit records. Any attempt to exaggerate, forge, or multiply damages beyond verified items will invalidate the claim and may be flagged for fraudulent insurance claim investigation.